Air India Server Hacked : Know what customers need to do immediately to stay safe

Air India Server Hacked : Know what customers need to do immediately to stay safe


Cyber-attack on the servers of Air India resulted in a huge data leak on Friday and affected around 45 lakh customers of the airline. All details like passport and credit card information of these passengers, were hacked in the attack, as informed by Air India.


“As part of our commitment, we would like to inform you that SITA PSS, our data processor of the passenger service system, recently notified Air India of a data security breach involving personal data of certain passengers, including yours,” – Sent to the users whose data has been hacked.

 The leaked personal data registered between 26th August 2011 to 20th February 2021 with details that included name, date of birth, contact information, passport information, ticket information, frequent flyer data and also credit cards data,” said by Air India.

Bur AI confirmed passengers that there was no example of any “misuse” of the data, said it is in touch with regulatory agencies in India and abroad over the attack.

– The Air India management also informed passengers to change their passwords to secure their confidential information.

If you have ever booked an Air India flight then change all account passwords immediately. This includes passwords of internet banking and debit or credit card PINs. As a precautionary step you may want to replace your debit or credit card with a new one from your bank. If that’s not possible, keep a tab on the transactions and ensure that you do not have a large amount of money in those bank accounts.

“For more information, you can contact on email id aidata.helpdesk@airindia.in, or call on 01242641415 or visit the website www.airindia.in,” Air India to the affected passengers.

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